Refund Policy

Last updated: September 2026

This policy covers paid SoloOps.ai plans (Pro and Studio) and one-time packs of contract scans. SoloOps.ai is operated by Individual Entrepreneur Aleksei Starchenko, registered in Georgia, registration No. 304782901.

1. Who processes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. 14-day refund of your first payment

If SoloOps.ai is not right for you, you can ask for a full refund of the first payment of a subscription within 14 days of that payment. You don't need to give a reason.

3. Renewals and cancelling

Subscriptions renew every month until you cancel.
You can cancel at any time. You won't be charged again, and you keep access until the end of the month you have already paid for.
Renewal payments are not refunded, except where the law requires it or a charge was made in error.

4. Scan packs

A scan pack is a one-time purchase, not a subscription. You can ask for a full refund of a pack within 14 days of buying it, as long as none of its scans have been used. Once a scan from the pack has been used, the pack is not refunded, except where the law requires it or a charge was made in error. When a pack is refunded, its unused scans are removed from your account.

Scans from a pack are valid for 12 months from the purchase. Scans that expire unused are not refunded.

5. How to ask for a refund

Write to support@getsoloops.co from the email address on your account, or use the link in your Paddle receipt. Approved refunds go back to the original payment method; how long they take to appear depends on your bank or card provider.

6. Free plans and promo codes

The Free plan and plans given by a promo code cost nothing, so there is nothing to refund.

7. Your statutory rights

This policy does not limit any rights you have under the consumer law of your country.